Policy
PLEASE READ
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- Please provide accurate first and last name along with the best phone number to be contacted.
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- All clients will receive a reminder for their appointment - via text message day before appointment.
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- All clients will be given the option to confirm or cancel their appointment
without having a forfeiture of losing deposit..​​
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​LATE POLICY
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- All clients are given a 5-10 minute grace period for all facial and or massage services.
- If you are running late, please call us (818) 818-0369 to inform us that you
will be running a few minutes late.
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- FAILURE TO NOTIFY and or NO SHOW to your appointment you are subject
to forfeiting your non refundable deposit and contacted to reschedule your appointment
and will be instructed to pay an additional non refundable deposit.​
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​​CANCELATION POLICY
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Please cancel at least 24-hours in advance to avoid charges.
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WE CHARGE 50 % SERVICE FEE FOR SAME DAY CANCELATION , SAME DAY RESCHEDULE,
NO SHOW- NO CALL
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We recognize and value the time of our clients and staff, therefore we have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.
Additionally, our staff is by appointment only. For these reasons, we are obligated to compensate our staff for their time as well as makeup for the lost revenue. If you no-show or repeatedly miss appointments without calling in advance
You will not be allowed to make future appointments.
A non-refundable deposit will be required to make all appointments.
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